Comments on: Bonus TGIF: United breaks guitars

By: ninyadelrey

ninyadelrey — Wed, 15 Jul 2009 02:30:32 +0000

I had 1 shoe fall out of my suitcase on an overseas flight one time… it stunk because the pair was only a few weeks old and (clearly) useless with only 1/2!
On the flip side, the shoe was lost because my bag broke. Not completely unusable, but definitely quite damaged. They couldn’t fix/replace it in the week I was overseas, but when I returned State-side, they sent me home with a brand new set that included both a regular and a carry-on sized case, as well as my original (since it was full of all my stuff!).
You could say the $30 pair of shoes turned into easily $300 worth of suitcases – not a bad trade, I suppose!

By: Anne

Anne — Tue, 14 Jul 2009 20:01:42 +0000

This video is great! I’d seen it before, but hadn’t heard the whole story.

Thanks for sharing!

Customer service is always important (I can’t imagine that a freelancer would survive long without good customer service), but it takes on a whole new dimension in today’s world of facebook, youtube, twitter, and etc.

I’ve had remarkably few luggage issues with airlines, but that’s partly because I have no faith in them and pack very carefully. However, I have been teased about my carry-on luggage by security and I think it’s extremely unprofessional to make comments on the personal belongings that they get to go through for the sake of safety.

For example-I was moving from one country to another and had all my computer gear (laptop, not desktop) in my carry-on. I’m sure the security guard thought I was just going on vacation and teased me for the amount of electronics in my bag… Not a big deal, but not his place and not the only time I’ve been hassled by security.

By: Diana

Diana — Sat, 11 Jul 2009 13:41:31 +0000

Jill, thanks for posting. This sweet song of revenge made my day!

By: jillsommer

jillsommer — Fri, 10 Jul 2009 17:01:23 +0000

Oh, that’s terrible, Tom! I hope your cat has gotten over the trauma. This is why I won’t travel with my dog, as much as I would like to.

By: Tom Ellett

Tom Ellett — Fri, 10 Jul 2009 16:55:27 +0000

Moving from Scotland to Canada with a cat two years ago was a very trying experience for both us and the cat. My wife must have spent at least five hours on the phone yelling at Air Canada’s clueless Indian call centre in an attempt to get the cat on the same flight as us. Eventually, she resorted to calling the CEO’s office in Montreal. At the time, Air Canada was not allowing pets to travel in the cabin (a policy recently reversed), so the poor beast was relegated to the cargo hold. On arrival in Toronto, we eventually found Sammy cowering in a broken carrier in a small room off the baggage hall, along with various backpacks and musical instruments. It’s probably fortunate that she was so traumatized; otherwise, she might easily have escaped through the hole in the carrier or injured herself on the sharp broken plastic edge.