SDL QuickStart fail December 18, 2012Posted by Jill (@bonnjill) in Random musings.
I woke up this morning to find I had been added to a group called SDL QuickStart “[a]s a valued new user of SDL Trados Studio 2011.” It is a new online community. Super uncool, SDL! First of all, I don’t use my work e-mail for listservs like this. I have a dedicated listserv. I use an out of office notification for my work e-mail. Members of a listserv like this (685 according to SDL) don’t need to get an out of office message from me every time someone writes the list when I am on vacation. A dedicated e-mail address for groups avoids this problem. Secondly, I would like to make the decision whether or not to join the group – not be automatically added. I received seven e-mails before changing my e-mail notifications to none. SDL, you have a good product, but you can’t just add people to online listservs all willy nilly. You didn’t give me a choice. A better solution would have been to send out one e-mail inviting me to join the group. Huge fail, SDL.