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“Quick question” July 9, 2008

Posted by Jill (@bonnjill) in Random musings.
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I had three e-mails named “Quick question” in my inbox this morning. I’m just as guilty of this as the next person, since I often fire off a “quick question” to a colleague if I need some help – generally through the Skype chat interface. But receiving three e-mails from three different people (one a client, one a colleague with a German handwriting question, and one a colleague in a different language pair asking a question about PayPal) has really made me think about how we formulate subject lines. I’ve already complained about clients who don’t even use a subject line, but “Quick question” doesn’t offer much insight about the subject matter of the e-mail either. I’m certainly going to think twice the next time I want to send someone a “quick question.”

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