Musings from an overworked translator

Taking criticism like a man and applying it to T&I November 9, 2008

The Art of Manliness has an interesting post on how to give and take criticism like a man that definitely benefits both genders. The point of (constructive) criticism is to help someone improve – and who doesn’t appreciate being able to improve? When used sparingly and constructively, criticism can be quite welcome. I think translators should read this so that we learn how to best respond to criticism. If you always respond negatively to criticism you are inevitably burning more bridges that you are building. I also really wish our clients would read this post and take some pointers for the times when they need to offer us feedback.

If you have been in the T&I industry for any length of time you have most likely had your translation criticized in one way or another. Let’s face it, it happens. Sometimes one’s style does not necessarily jibe with the client’s. Stylistic complaints are the most frustrating, and they are easier to brush off in my head. Not everyone likes my style, and that is ok. I simply devote myself to my clients who do.

Also, sometimes I have an off day (or several) when I’m not feeling well, am feeling out of sorts and/or lethargic, etc., but still have to meet the deadline. It is so nice to translate when I am highly motivated and the words just flow. However, not every day is like that. Our tight deadlines ensure that we have to produce even when we have a very tight deadline and are having an “off” biorhythm day. Clients also need to remember this, because no one is perfect.

I am not advocating doing sloppy work or offering excuses. We should always do whatever we can to ensure we consistently produce quality work. As Thea Dohler suggested, we should schedule our most demanding work at the time of day in which we are in our highest productivity curve. I intend to implement this starting this week. My highest productivity curve tends to be around noon or one. In my case, in order to ensure consistently qualitative work I have a colleague who proofreads the texts which I feel could use a second pair of eyes and I proofread her texts and help her with computer problems. This collaborative partnership works very well, and it ensures that I do not deliver a text in which I have misunderstood something or made a grave error.

My favorite passage in the abovementioned post was:

Criticize the action, not the person. Try to keep the person as separated from their mistakes as possible by criticizing their action and not them. It makes the criticism less hurtful and much more effective. So don’t say things like, “Jeez Louise you must be an idiot! Look at all these mistakes you made in this report!” Just because someone makes a mistake, that doesn’t make the person a pinhead. We all have bad days.

A little over a year ago one of my (now former) clients ripped apart my translation and demanded a discount, but since she was known for doing this I didn’t take it personally, admitted some of her points were valid and accepted a discount. However, I repeat: I did not take it personally (see: Consider the source in the quoted article). Ripping apart a translation really has nothing to do with helping a translator improve. I wasn’t hurt when they stopped contacting me, because frankly it was too stressful to try to produce a quality text that I knew was going to be ripped apart anyway. I don’t miss them, and they weren’t a good fit for me. I have since found new clients who are a much better fit.

Anyway, I have digressed… The sentence “Criticism is an important part of our personal self improvement, for it is other people who can point out mistakes and shortcomings that we can’t see because we lack objectivity.” is an important one. It is so true. If I am acting like an idiot I need to be told diplomatically so that I don’t continue to act like an idiot. As a Virgo, I am already my worst critic as it is and have most likely already magnified my behavior in my head to be worse than it probably is. 🙂

I love getting feedback on my translations, because it makes me a better translator. However, clients need to be as specific as they can, because a simple “it just wasn’t good” frankly isn’t good enough. We need specific examples to decide whether the criticism is justified and to change to ensure the client is happier the next time. I like to think I can take criticism like a man, but this article was a welcome reminder of the various ways to do so.

Musings about the ATA conference in Orlando November 9, 2008

Greetings from sunny Florida, where I have deliberately tacked on an extra day after the conference to my trip. The original plan was to go to Epcot, but the more I thought about it the more sense it made to simply lay around by the pool and relax. I’ve been to Epcot and enjoyed it, but it’s expensive and frankly I am exhausted after two consecutive days of very late nights and very early mornings. This night owl isn’t used to getting up early, and I closed the hotel bar two nights in a row and woke up very early for two consecutive mornings to drive friends to the airport.

My first ATA conference was Atlanta in 2002, and I haven’t missed one since. They are very addictive for numerous reasons – the biggest one being the pleasure of being around intelligent, like-minded people. I don’t necessarily go there to meet new clients or learn something new, but it inevitably happens. I was mulling over everything I learned at this conference and thought it might be fun to share it with you all in bullet form.

What I learned at the ATA conference:

• I met a lot of great new people and was able to put lots of faces with names.
• The hotel bar (and/or hotel pool) is the best place to get to know people.
• I enjoyed visiting with old friends. Ted Wozniak, Michael Wahlster and Susanne Aldridge (III) are absolutely hilarious and fabulous people to hang out with. I haven’t laughed that hard in a long time. Every lunch, dinner and drinks in the bar with them or a combination thereof as well as anyone else who ended up joining us was an absolute joy.
• I need to schedule a lunch or dinner with Jost next time. I really wanted to talk to him more than I was able to.
• No matter how hard I try I will never be able to spend as much time as I want with everyone I want to spend time with.
• Being the only sober one in the hotel bar at 1 a.m. because you have to drive to your off-site hotel can be quite amusing, because you can sit back and soak in the drama and heightened emotions of the artificial conference setting and alcohol-induced behavior.
• I’m staying in the conference hotel next year – damn the cost. Drinking one or two drinks and then just ginger ale ensures you can function after four hours of sleep, but it isn’t as fun. Plus you should try to get to the morning yoga session, because it is apparently very invigorating.
• I will be doing yoga every day at home from now on to try to loosen my taut muscles. And Nina G.’s suggestion of two-hour massages every two weeks is also going to be a serious consideration.
• The massage therapist in the Exhibit Hall taught me some easy ways to loosen the muscle in my forearm and get rid of the tendonitis. She was shocked how tight it was all the way down to my wrist.
• I will be buying a T-Mobile Dash this week, because they are really cool. Three of my friends had one, and I was able to test it out.
• Thea Dohler’s presentations were just as good if not better than I have always heard they are. Thanks to her time management seminar, I learned how to manage my time better and schedule my work based on my biorhythms. Her Attracting Clients from Germany seminar gave me some very useful tips for approaching German direct clients.
• The one session you are really looking forward to may not be at all what you expected. I should have really read the session description for the social networking session closer, because I assumed it was something it was not.
• I will be submitting a proposal on social networking tools like Twitter, LinkedIn and Facebook (in this case urging it not to be used for business purposes) for next year’s conference. It gives me a year to really study how they can be beneficial to translators. Judy Jenner and I will most likely present it together.
• I will also be submitting a proposal for a session with Susanne (and hopefully Marita) about optical character recognition, ABBYY FineReader and other OCR tools, and word count tools.
• Presenting two sessions is just enough. Any more than that is pure insanity. I really enjoyed doing a preconference session and the first session, because I could enjoy the other sessions without worrying about my presentation overlapping with a session I really want to attend.
• It is much better to present with someone else, because I easily forget to mention things and the co-presenter can chime in with a brilliant insight that might not have been mentioned otherwise. Corinne McKay is really good at that. It also livens things up.
• We will be having another blogger lunch again next year. It was a really fun lunch. I’ll be posting my photos later, because I forgot to bring a cable to upload them from my camera and my laptop is so antiquated it doesn’t have a suitable photo card drive.
• Wearing a t-shirt to advertise your blog is a waste of time. I felt sloppy, and people looked at me funny. Or I will plan ahead better and really get a sharp t-shirt that has the graphic as it is in the header of the blog and not just the address and a really tiny graphic that can’t be recognized.
• Reservations for lunch or dinner should always be for a (much) higher number than originally planned because your friends invite two friends who invite two friends and so on and so on…
• I’m going to let others organize the lunches and dinners, because I don’t handle change or delays well. As a double Virgo (Sun and rising sign in Virgo), I can become quite cranky, irritable, and nervous when things don’t go as planned and others are surprised when I do so and don’t realize I get over it again quite quickly. And it spoils the mood somewhat.
• I will be adding graphics of the book covers I have translated to my web site.
• I will be posting several of my LinkedIn references on my web site’s References page.
• I will be tweaking my web site a little better to attract German clients.
• I need to market more to direct clients.
• I need to work more on focusing on the person I am talking to and really concentrating on what they say. When I did that I found it much more rewarding.
• Bring ear plugs to the conference dance, because the music is simply too loud to enjoy without them. I would have loved to stay longer and actually dance, but my ears hurt.
• Don’t expect to eat well at the division receptions unless they are off-site. Hotel-catered receptions suck. And if you can’t eat cheese or drink lots of wine they suck even more. Think of the attendance fee as a networking/advertising expense and not as payment for the “refreshments.”
• Harangue your friends to stay for the conference dance, because it isn’t as fun without anyone to dance with.
• Consider staying until Monday. After four days of networking and being “on” it feels wonderful to just relax and do nothing. I had a nice chat with several folks by the conference hotel pool this morning. I also loved sitting by the seafood restaurant in my hotel facing the fountain with a good book and several banana coladas and having a blue heron try to beg for some of my seafood. It also allowed me to take a much-needed nap by the pool and then in my room at my hotel this afternoon.

I’m sure there are more, but these are the ones that have sprung to mind so far today. I’ll be going into more detail about several of these list items in the coming weeks.

Thoughts on the ProZ.com Certified PRO network? October 7, 2008

I received the ProZ.com September newsletter this morning announcing something called “the ProZ.com Certified PRO network.”

A new ProZ.com program was announced on International Translation Day last week: the ProZ.com Certified PRO network.

This initiative is intended to provide qualified translators and translation companies with an opportunity to network and collaborate in an environment consisting entirely of screened professionals.

The impetus for the program came from member responses to the July survey on professional differentiation. The concept has been further refined and developed over the past several months by a private group consisting of ProZ.com members and site staff.

An overview was first made available last week. The program is being made open for applications starting today.

To learn more, go to: http://www.proz.com/pro-tag/info

Basically, those accepted into the program earn the “ProZ.com Certified PRO” title and seal, which may optionally be displayed in profile pages and elsewhere on or off the ProZ.com website. I am amazed that it took them this long to realize that most people were unhappy about “professional differentiation.” I’ve been railing about it for years! I’m curious to hear your thoughts on whether or not this is a positive step in the right direction. I’m also looking forward to hearing more about it at the ATA conference. If they can explain how they will accurately determine competence in the source and target languages, research competence, cultural competence, and technical competence as well as business reliability and good citizenship, I may just cave and actually join ProZ. But they will really have to sell it. I’m already overworked without ProZ’s help.

From their site:
Paid membership in ProZ.com (corporate membership for companies, regular membership for freelancers) is required; beyond that, there is no additional charge for participation in the program. Freelancers and companies must endorse the site’s professional guidelines and accept the terms and conditions of program participation to be certified.

If all it is is another title for paid membership, then thanks but no thanks.