Tips for clients – top 10 ways to keep your translator happy August 18, 2009
Posted by Jill (@bonnjill) in Business practices.13 comments
I’ve been ruminating on why I love the clients I have and am willing to bend over backwards for some, while weeding out clients that I have been less than happy with this year. I have talked at length about some of these issues in the past, but here are some tips for clients to keep your translator happy.
1. Pay us a rate that is commensurate with our education and experience. Many translators have advanced degrees and oodles of experience in a variety of different fields. We should be paid accordingly.
2. Don’t ask us to cut our rates. We have a mortgage, rent, phone bills and electric bills to pay. Asking us to cut our rates by up to 25% is the surest way to lose us quick. Educate your client on the value of translation instead.
3. Don’t bother to ask for a volume discount. Words are not widgets. In translation more volume means more work – not less. Most people in the business world get paid time and a half for overtime. If your “volume” means we have to work longer than usual (such as 12-hour days to meet an insane deadline) an offer of one cent (or more) a word more would really be appreciated.
4. Don’t even bother to ask us to translate 10,000+ words a day. It’s simply not possible – nor is it healthy in the long run.
5. Pay us on time in accordance with the standard payment terms of 30 or 45 days. 60 days is unacceptable.
6. Don’t wait for your client to pay you before you pay us. Our contract was with you – not with your client. Get a short-term loan if you have to. My parents did it numerous times for their contractors when I was growing up and their client (the state) was late paying the bills. That said, if money is tight let us know and maybe we can work something out, but don’t just ignore us or tell us the check is in the mail when it isn’t.
7. Be appreciative and give us feedback. Most of us deliver our translations into a void. We assume no news is good news, but clients who thank us for our “outstanding work” and forward client feedback really stand out. I know I for one appreciate hearing feedback – both good and bad – because it makes me a better translator in the long run.
8. Allow the vendor-client relationship to grow with the economy. If the price of eggs, electricity and gas is going up, try to explain to your clients that the price of translation is also affected by inflation. Prices have been stagnant for too long.
9. Don’t pigeonhole us. Don’t just offer us mini-jobs or proofreading jobs all the time. Ask us to translate a text now and then and have the other translator proofread our work. Most translators earn more when they translate. We would appreciate a nice juicy translation every once in a while.
10. Be friendly and communicative. Don’t demand things and assume we are available to accept your job. If you are a favorite client and even if I am busy, I will usually bend over backwards to make time for you if at all possible. A simple hello and thank you is all it takes. It is the simplest way to gain our loyalty.
Feel free to add additional thoughts in the comments.
TGIF: Kseniya Simonova’s got talent August 14, 2009
Posted by Jill (@bonnjill) in TGIF.3 comments
I saw this video this afternoon and was simply blown away. My undergraduate degrees are in Russian and German, so I have a strong affinity for both cultures. This performance is riveting, gut-wrenching and unbelievably powerful. As the blurb on YouTube explains, “Kseniya Simonova is a Ukrainian artist who just won Ukraine’s version of “America’s Got Talent.” She uses a giant light box, dramatic music, imagination and “sand painting” skills to interpret Germany’s invasion and occupation of Ukraine during WWII.” You have to see it to believe it! Absolutely beautiful and emotionally draining at the same time.
TGIF: Learning English pronounciation August 14, 2009
Posted by Jill (@bonnjill) in Fun stuff, TGIF.add a comment
I am a huge fan of Peter Sellers’ Pink Panther movies. I remember watching them with my mother and her almost falling off the couch laughing. The latest incarnation with Steve Martin – not so much. His accent is contrived beyond belief and makes me cringe, but this bit was somewhat amusing.
I’m starting to run low on ideas. If anyone has any fun videos they would like to share with the rest of us, feel free to send me the link to gertoeng AT jill-sommer.com. Have a good weekend, y’all!
When you accept a job be sure you deliver it! August 11, 2009
Posted by Jill (@bonnjill) in Business practices.7 comments
My latest tweet has inspired this post: R translators flaking at the moment? This is the 2nd time in 2 days I’ve been asked 2 help an agency when a transl8r bailed on a project.
I don’t understand this at all. I have only bailed on a job once in my 14-year career as a translator, because it was way beyond my capabilities. BUT (and this is a big but) I let my project manager know in plenty of time so she could find another translator. Yesterday I was contacted by an agency at around 2 PM because their translator had bailed on the job about 2 hours before it was due. I was glad to help them out and delivered the files this afternoon. Shortly after I delivered that job I returned to my office to find a voice mail on my cell phone from a completely different agency (that I consciously haven’t worked with in two years) asking if I could “help them out with a translation today” – at 4:30 pm. Sorry, I’m tired.
If you accept a translation job you should do everything in your power — even if you have to pull an all-nighter — to deliver that job on time. Apart from hospitalization, grave illness, death and perhaps computer troubles (although I had computer troubles today and still managed to find a way to translate about 3,500 words for Agency #1 and deliver them on time) there is no other excuse.
I am always surprised to hear stories about fellow translators flaking out on agencies and clients, but obviously it happens a lot or it wouldn’t be such an issue. Whatever you do, please try not to be one of those translators. Your clients and agencies will love you for it. Reliability is a major plus in their eyes and could give you the edge over another translator when they are deciding who to contact.
TGIF: How not to learn English as a second language August 7, 2009
Posted by Jill (@bonnjill) in Fun stuff, TGIF.add a comment
Ever since I first saw them in Germany I’ve always enjoyed the Axe commercials. This one features a class learning English as their second language. It’s definitely worth a giggle. Have a great weekend, everyone! I plan on thoroughly enjoying mine.
The Perfect Storm August 7, 2009
Posted by Jill (@bonnjill) in Business practices, Random musings.4 comments
The term ‘”the perfect storm” has come to mean how circumstances and bad judgments come together to create havoc and death. In my case there was definite havoc – and most likely the death of any chance of ever working with this agency again. Let me tell you the story of my Perfect Storm this week. Heed my warnings, my friends, and make sure that this does not happen to you.
I took Monday off to recover from walking 60 miles in 3 days over the weekend in the Cleveland Breast Cancer 3-Day. It was an absolutely amazing experience. I ended up walking 55 miles out of 60, but then again no one said we had to walk all 60 miles. We had already done the hard work of fundraising (I raised $3,215) and raising awareness. It was a good decision on my part to take it easy on Day Two, and that and all the training I did over the last 24 weeks resulted in the fact that, apart from some blisters on the balls of my feet Sunday night, the blisters had subsided and I was feeling good on Monday. I had my auto-responder on for my e-mail accounts, but I did not think anything of it when the phone rang at around 5:30 p.m.
It was a project manager from an agency that I have long admired and never worked with before asking if I could translate a little over 7,000 words of real estate/business by Thursday. I told her no and explained that I was out of the office that day. She then somehow talked me into accepting it for delivery on Friday. I gave her my backup e-mail to view the file, because I did not have my work computer on, which also complicated things. I knew things were going to be tight, but she assured me there were plenty of reference materials and glossaries so I accepted.
I already had two smaller jobs lined up for Tuesday and Wednesday from the week before for two of my favorite agencies, one medical report and some legal documents. I figured I could start working on the job on Wednesday and would be in good shape by Friday.
My first inkling that things were about to go south was when I tried to OCR the large PDF files so that I could import them into a TM and leverage them for the translation. I don’t know why, but ABBYY FineReader had problems with the 80-page files. The consistent capital letters in the headers came out a garbled mess of capital and lower case letters. Worst of all, the program was dropping “i” and “l” in the middle of some words (like financial) for absolutely no reason while duplicating them perfectly in others. I spent an exorbitant amount of time fighting with the OCR and then gave up and saved them without spellchecking. Then I tried to align them in WinAlign… and soon gave up.
I also copied out my portion of the 175-page document and discovered there was a discrepancy, so I wrote the project manager to ask why the word count was 3,000 words off and specified exactly where I understood I was to start and end. It turns out the page numbers she was referring to were in the FOOTERS of the document and not the page numbers in Word itself, but that is just indicative of the communication problems we had from start to finish.
At that point the project manager called me to ask how things were going. When I asked how much of the reference material was repeated in my file she told me “none.” Oh crap. I felt the bottom of my stomach drop and started getting a panicked feeling. I expressed my panic to her at that point, because it was now Thursday morning and I was just getting started on the file. I asked her to find someone else for the remaining 3,000 words, but she never told me that she had. She asked me to deliver what I had finished in the morning and let her know if I could do more. I ended up translating 4,500 words yesterday (Thursday) and delivered them this morning. I then got back to work and translated 700 words this morning when she called to confirm delivery and told me to stop.
I realize that this was not my finest moment and tried to apologize and explain that the job was characterized by lots of miscommunication on both sides. I understand my actions put her in a bind, and I do not fault her for the fact that I kept translating. I do, however, wish she had told me she had indeed found someone else to take a portion of it instead of saying “stick to the original plan,” which indicated to me that I had to translate the entire 7,000 words. I probably would have slept a lot better last night, for instance.
So, kids, if your gut tells you to say no to a project, by all means say NO and do not let the agency talk you into accepting it. You will only be hurting yourself and the agency. And if you truly screw up like this, accept any accommodations the client suggests without complaining, in this case billing for a lower word count than you submitted. I screwed up and have to pay the consequences. It happens to the best of us.
Intrans Book Service August 5, 2009
Posted by Jill (@bonnjill) in Tools, Translation.3 comments
I love supporting independents. Whether it is the little family-owned restaurant in the next town or the local hardware store I try to spend my money at local or small suppliers whenever I can. One of my favorite dictionary suppliers is Intrans Book Service, which is operated by Freek Lankhof. You can always count on Freek to be an exhibitor at the smaller ATA conferences as well as the annual ATA conference. I always treat myself to at least one dictionary at the ATA conference every year. Freek is also available on the web and offers personal service (in addition to being a really nice guy who has a passion for microbreweries). He sends out about one electronic newsletter a year to his customers. He has some interesting books on offer this time, so I thought I would share his e-mail with the rest of you:
Summer is moving quite along, too much rain here too much sun there, one just has to pick the right spot to vacation. I had mine, I’m working again… This month I bring you a brand new edition of the “Black’s Legal Dictionary”. This renowned dictionary has undergone another thorough revision and is now in its 9th printing. It is my August Book-of-the-Month and you can check it out by going to http://www.intransbooks.com.
A pleasant surprise is the fact that Cambridge University Press has come out with a paperback edition of Claudia Angelelli’s “Medical Interpreting and Cross-cultural Communication”. Instead of the $105.00 one had to lay out for the hardcover edition, the paperback is now available for $39.99. More information can be found at http://intransbooks.com/book_story/0521066778
I just received a copy of a new title called “A Career in Language Translation” – Insightful Information To Guide You In Your Journey as a Professional Translator by Carline Férailleur-Dumoulin. This clearly written and well organized book contains a wealth of information that will help the novice (and not so novice) translator/interpreters break into the field or find new opportunities. This is a Print-on-Demand title and it may be a few days before I have stock but I should be able to ship by the middle of the month. More information: http://intransbooks.com/book_story/1438944225.
Also just out is the new 2009/2010 edition of the St. Jerome Publishing catalogue. This British publisher of first rate translation studies material brings us besides the very popular series Translation Practices Explained a wide variety of excellent in-depth studies. If you are interested in receiving a copy of this catalog, please drop me a line and I will mail you one.
And finally, remember that the ATA Annual Conference is less than four months away. Make your reservations now and check your list of “want-items” and let me know what to bring.
So if you are looking for a specialized dictionary, check out Intrans Book Service. He most likely carries it.
Language Services Resource Guide for Pharmacists August 4, 2009
Posted by Jill (@bonnjill) in Marketing ideas, Translation.1 comment so far
One of my colleagues forwarded this e-mail to me today and I thought it might be of interest to some of you, so I thought I’d share it.
Dear Colleagues,
As you know, language barriers occur in all arenas of the healthcare delivery system, including pharmacy services where the risk is significant for unsafe use of prescription medications. LEP patients can suffer serious adverse effects, including those that arise from improper administration of, and/or adherence to, prescription and over-the-counter medications due to barriers in communication.
The National Health Law Program (NHeLP), with the generous support of The California Endowment and in collaboration with the National Alliance of State Pharmacy Associations and the American Association of Colleges of Pharmacy, is developing a Language Services Resource Guide for Pharmacists. The purpose of the Guide is to provide pharmacists the necessary information and tools to improve the provision of language services. The National Council on Interpreting in Health Care (NCIHC) is proud to be collaborating with NHeLP in this endeavor and is gathering information from interpreting/translation associations and language companies that will be a key component of the guide.
If your organization is interested in being included in the Resource Guide, please complete the survey which can be found at: http://www.tinyurl.com/nhelpresourceupdate. We also request that you please forward this e-mail to any appropriate persons and organizations who may be interested as well. If you have any questions, please feel free to contact Aida Cases or Jorge Ungo at: nhelpupdate@ncihc.org. If you would like more information about the Guide, contact Mara Youdelman at Youdelman@healthlaw.org.
Deadline for submissions: August 21, 2009
Translator ranked #3 in 10 Best and Real Work at Home Jobs July 30, 2009
Posted by Jill (@bonnjill) in Business practices, Translation.3 comments
Thanks to the Administrator of the German Language Division for pointing this Yahoo Finance article out. Being a translator has made it into a list of the top at-home jobs. You can check out the article here, but for those of you who don’t have time to read the interesting article here’s our relevant portion:
3. Translator
Those with fluency in more than one language translate audio files or documents, not just word for word but often with cultural differences in mind. “Companies can access home-based translators with hard-to-find language skills without being held back by geographic location,” says Fell.
Foster’s site lists 15 companies that seek home-based translators. The U.S. Bureau of Labor Statistics’ Occupational Outlook Handbook 2008-09, which groups translators and interpreters, notes a projected employment increase of 24 percent over the 2006-to-2016 decade, much faster than the average for all occupations.
The national mean hourly wage for translators and interpreters was $20.74, with a mean annual wage of $43,130 as of May 2008, according to estimates by the Bureau of Labor Statistics. Some industries pay significantly higher, with the highest paying jobs generally in the management, scientific and technical consulting services areas, in which the mean hourly wage was $56.50 and the annual mean wage was $117,530.
I don’t know about you, but it’s nice to know I earn a little over the mean annual wage while enjoying the convenience of working from home.
What a week it has been, what a rare mood I’m in… July 30, 2009
Posted by Jill (@bonnjill) in Random musings.add a comment
This has been one of the craziest weeks I’ve had in a long time – and it is just about to ramp up to absolute craziness! Last Thursday one of my clients asked if I would help translate a huge legal project. The original due date was Monday, but when I discovered that the first file alone contained a little over 5,000 words the client was able to negotiate a longer due date with their client. The final word count for my part alone ended up being 21,529 words. I am putting some final touches on the fourth file before delivering it and calling it a week. I also had one of my oldest clients ask me to translate another legal document in the meantime and was able to get the deadline extended for today as well, hoping I would be able to fit it in. I wasn’t, but I was able to subcontract it to a very capable colleague. I proofread the file and made just a few minor changes and delivered that file last night. I was under a lot of pressure (most of it self-inflicted), because I absolutely need to have everything finished and off my desk today.
The reason I needed to finish today and will not be in the office tomorrow is that I will be walking in the Breast Cancer 3-Day in Cleveland starting tomorrow at 6:30 a.m. I am walking in memory of my grandmother, Catherine Galbavy who died of breast cancer while I was still living in Bonn, and in honor of my high school friend Tisha and next-door neighbor Vicki – and all the other women and men in the world who have been or will be diagnosed with breast cancer. I have been training for this since March, and these long walks have really taken a huge chunk out of my days and weekends. But it is a labor of love. I have raised $3215 in donations so far. My donors have been generous and very supportive, and I thank them all very much. It really means a lot to me that you care enough to support me. I dream of a day when breast cancer no longer brings terror to the person hearing the diagnosis. I hope by playing a small role I can ensure that neither of my nieces will ever be diagnosed in their lifetimes.
We will be walking 22 miles on Friday, 21 miles on Saturday and 17 miles on Sunday. We will be sleeping in tents on Friday and Saturday nights, going to bed at 9 p.m. or so and getting up at the crack of dawn. We have been blessed with cooler-than-normal temperatures this summer, and I am sending out all kinds of good thoughts so that it does not rain (rain = wet shoes = blisters = agony)!!! The forecasts are saying it will be in the high 70s and low 80s over the weekend with a 30% chance of rain on Friday and Sunday. Please keep your fingers crossed and Daumen drückt for us!
So please forgive me for not having a TGIF video tomorrow. I will be posting my photos and musings on the Walk when I get back on Sunday – or Monday if I am feeling up to it. I have a two hour massage scheduled for Monday and am looking forward to a bubble bath on Sunday night. I will officially be back in the office on Tuesday.
Musings from an overworked translator 